Return and Refund Policy

We have a 30 day returns policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.

To initiate a return, please contact us at [EMAIL ADDRESS]. Please note that returns should be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [EMAIL ADDRESS].

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate and resolve the problem.

Except/non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on discounted items or gift vouchers.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and once the return has been accepted, make a separate purchase for the new item.

European Union 14 days reflection period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If your payment is approved, you will automatically receive a refund via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at [EMAIL ADDRESS].